Customer Service
JavaScript seems to be disabled in your browser. You must have JavaScript enabled in your browser to utilize the functionality of this website.
If you have an online account, please enter your email and password.
Email: Password:
Forgot Your Password?
* Required Fields
Please enter the following information to create your account.
Prefix * First Name * Last Name
* Email Address
Sign Up for Newsletter
* Password * Confirm Password
* I consent to the processing of sensitive data
Search:
You have no items in your shopping cart.
Bugatti.com
Boutique
Sign In
Account My Account My Wishlist Register Log In
My Account
My Wishlist
Register
Log In
Search
Online Boutique EB Ettore Bugatti Shop Men Coats & Jackets Suits & Jackets Shirts Pants Knitwear Polo & T-Shirts Shop Women Jackets Bags Leather Sunglasses Scarves Belts Accessories Belts Sunglasses Scarves Ties Pochettes Leather Bags Wallets Organizers Cases Bugatti Performance Jackets Knitwear Polo T-Shirts Pants Shoes Accessories Chiron Bugatti Vision GT Bugatti Bag
EB Ettore Bugatti Shop Men Coats & Jackets Suits & Jackets Shirts Pants Knitwear Polo & T-Shirts Shop Women Jackets Bags Leather Sunglasses Scarves Belts Accessories Belts Sunglasses Scarves Ties Pochettes Leather Bags Wallets Organizers Cases
Shop Men
Coats & Jackets
Suits & Jackets
Shirts
Pants
Knitwear
Polo & T-Shirts
Shop Women
Jackets
Bags
Leather
Sunglasses
Scarves
Belts
Accessories
Ties
Pochettes
Wallets
Organizers
Cases
Bugatti Performance Jackets Knitwear Polo T-Shirts Pants Shoes Accessories
Polo
T-Shirts
Shoes
Chiron
Bugatti Vision GT
Bugatti Bag
Lifestyle Visions Codes Experience
Visions
Codes
Experience
Collections EB Ettore Bugatti Bugatti Performance Chiron Bugatti Vision Gt Bugatti Atelier Bugatti Partnerships
EB Ettore Bugatti
Bugatti Performance
Bugatti Atelier
Bugatti Partnerships
La Vie en Bleu News Places Events People
News
Places
Events
People
Sign In
Account My Account My Wishlist Register Log In
+39 049 8257981 Customer care online boutique
Contact us
Bugatti Automobiles S.A.S. 1, Château Saint Jean - Dorlisheim - 67120 Molsheim - France www.bugatti.com
london@lifestyle-bugatti.com
+44 (0)207 589 8765
Lifestyle Boutique London 24-26 Brompton Road Knightsbridge, London SW1X 7QN UK
milan.showroom@lifestyle-bugatti.com
Bugatti Lifestyle Showroom Piazza S.Ambrogio 10 20123 Milan Italy
Keep your data safe
Secure payment method
Conditions of use and sale
Right of withdrawal policy
Shipping costs and terms of delivery
This Privacy Policy is applied whenever users access the Website to browse on it or use its services, irrespective of whether or not products are purchased.
I Processing Controller The processing controllers of data collected via this Website are Diana s.r.l. based in via San Daniele, 137/139 - 35038 Torreglia (PD) Italy (hereafter known as “Diana”) and Autovision Lifestyle S.R.L. (hereafter known as “Autovision”) based in Viale Gerard Richard Gumpert, 1 - 37137 Verona (VR); the controllers decide in agreement upon the processing purposes; Diana establishes, even autonomously, the processing methods and security procedures to be applied in order to guarantee the confidentiality, integrity and availability of the data.
II Optional or Mandatory Nature of Data Provision The provision by users to Diana of personal data requested via the Website on the various occasions of collection may be mandatory, to pursue the purposes identified in the information notice, or optional. The mandatory or optional nature of the provision is specified each time - with reference to the individual information requested - upon each individual data collection. Any refusal to communicate data marked as mandatory makes it impossible to pursue the main purpose of the specific collection: that refusal may also involve the impossibility of completing the purchase or using the complementary services, such as, by way of example, the sending of newsletters. The provision to Diana of additional data, not marked as mandatory, is, on the other hand, optional and does not involve any consequence.
III Data Processing Managers and Officers a) In order to pursue the Website's purposes, Diana uses its right to appoint processing managers chosen by it; in order to obtain the full list of managers who process the data, users should contact Customer Services. b) For the same purpose, Diana also authorises the following categories of officers to process the data: employees in charge of processing orders, administration, customer services, computer systems and marketing (where consent is given), information and management systems of the Website and those in charge of providing services reserved to registered users.
IV User Rights In accordance with Art. 7 of Italian Legislative Decree no. 196/2003, users are entitled to obtain from Diana confirmation of the processing or otherwise of personal data relating to them, even if not yet registered, and its communication in intelligible form. They are also entitled to obtain from Diana information regarding the origin of their personal data, the purposes and methods of its processing, the logic applied in the case of processing performed using electronic tools; the identification details of the processing controllers and managers; an indication of the entities or categories of entities to which the personal data may be communicated or which may come to know of it in the capacity, for example, of processing managers. Users are also entitled to obtain from the controller:
The update, rectification or supplementation of their personal data;
The deletion, transformation into anonymous form or block on personal data processed in breach of the law, including data whose storage is not necessary for the purposes for which it was collected or subsequently processed;
Certification that the operations set out in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data has been communicated or disseminated, except where that fulfilment is found to be impossible or involves the use of means manifestly disproportionate to the protected right.
Users are, finally, entitled to object in whole or in part:
For legitimate reasons, to the processing of personal data relating to them, even if relevant to the purposes of its collection;
To the processing of personal data relating to them for the purposes of sending advertising material or direct marketing or for the completion of market research or sales communications.
In order to exercise the aforementioned rights, users may send an appropriate written request to Diana by recorded delivery letter, which will be promptly dealt with.
The principles on which the Website's privacy policy is based are as follows:
To process data solely for the purposes and in accordance with the methods illustrated in the information notice presented upon its collection;
To use data for purposes additional to those for which that data was specifically provided only with the express consent of the user;
To make the data available to third party companies only for purposes instrumental to providing the requested service or within the scope of an appointment as processing manager; not to communicate the data, transfer it or assign it to third parties for their own processing unless the user has been informed in advance and has granted consent;
To respond to requests for deletion, amendment or supplementation of the data provided and any opposition to data processing for the purposes of sending sales and advertising information;
To ensure the correct and lawful management of data, safeguarding the privacy of users, as well as applying appropriate security measures to protect the confidentiality, integrity and availability of the data provided.
The data is processed in order to provide the services available by accessing the Website, as listed below:
Registration to the Website to use the respective services;
Use of specific and additional services, such as, the creation of a Wish List;
Processing of orders and related activities;
Management of user requests: technical, commercial, stage of progress of orders and information requests in a broad sense;
Contact with customer services;
For marketing purposes (receiving newsletters, new products, promotions).
The specific purposes for which the data is processed are, in addition, summarised each time in the information notice pursuant to Art. 13 of Italian Legislative Decree no. 196/2003, which is presented to users when they provide personal data. In some cases, as expressly indicated in the information notice, the data may be subject - where express consent is provided - to processing aimed at creating profiles based upon preferences or purchases of users, in order to send information targeted to the requirements and interests of the latter. This is without prejudice to the provisions of Art. 130, Paragraph 4 of Italian Legislative Decree no. 196/2003, which allows the controller to use the data for sending advertising e-mails on its products and services, similar to those purchased, unless that use is refused.
Users' data will be communicated to third parties only if express consent is provided, except where the communication is mandatory by law or necessary for legal purposes for the pursuit of which the interested party's consent is not required; in those cases, the data may be provided to third parties who will process it autonomously and solely for the aforementioned purposes (for example, for requests made by the police force or the judiciary or other bodies with jurisdiction, or to fulfil obligations deriving from the contract, as in the case of the communication to Banca Sella S.p.A. for payments of the purchased products).
Any processing purpose other the specific purpose for which the personal data was provided will be highlighted in the information notice and will be pursued by Diana only subject to acquiring the user's express consent.
In accordance with Italian Legislative Decree no. 196/2003, Diana may process the personal data of users without requesting their consent when this is necessary to fulfil a legal obligation or to fulfil the obligations contractually accepted by it.
Where Diana processes personal data of third parties communicated directly by its users (for example, where users have purchased a product to be sent to a different person or when the individual paying for the product is not the person to whom the product is sent, or when the user intends to introduce a Website service to a friend “lifestyle-bugatti.com”) will send to the third party the information notice required by Art. 13 of Italian Legislative Decree no. 196/2003 upon registering their data in its archive, but it is the user's responsibility to obtain the consent of the person whose data is provided prior to communicating it. Users remain solely and singularly liable for the communication of information and data relating to third parties without the latter having expressed their consent or for any incorrect use or use contrary to law.
Consent is not necessary only where that data is communicated to Diana in order to finalise the contract in favour of the third party.
Our Website uses automatic systems for collecting data not provided directly by the user, such as cookies. A cookie is a device sent to the hard disk of users; it does not contain comprehensible information but it allows for users to be associated with personal information provided by them on the Website. The cookies are located on our server and nobody may access the information contained on them. The Website processes information collected via cookies only in anonymous and aggregate form to optimise its services and its Website in relation to the specific requirements and preferences of its users. We have set up cookies, for example, with regard to the browsing features of the catalogue, the online purchase of products and the supply of your account services. Your browser allows you to delete cookies after each session. Your browser contains instructions on how to operate those deletion processes. Please consult it. It is necessary for you to accept automatic data collection procedures and the use of cookies in order to use the Website and its services, including for the purchase of products. Where you have activated the deletion process for cookies, the Website may not be able to provide you with the complete display of some web pages or the supply of some services, such as the storage and display on the web pages, by you, of products chosen by you as part of the online purchase process.
Diana adopts adequate security measures in order to reduce to a minimum the risks of destruction or loss - even accidental - of data, unauthorised access or processing that is not permitted or not compliant with the purposes of collection as indicated in our Privacy Policy.
However, Diana cannot guarantee to its users that the measures adopted for the security of the Website and the transmission of data and information on the Website will limit or exclude any risk of unauthorised access or dispersion of data by devices pertinent to the user. The user's computer must always be equipped with adequate software for the protection of data sent to the network, both incoming and outgoing, and the user's internet service provider must have adopted adequate security measures for the transmission of data to the network.
The Website contains linked to other websites that have no connection with Diana and/or with lifestyle-bugatti.com; the controllers do not check or perform monitoring operations on those websites and their contents. The controllers cannot be held liable for the contents of those websites and the rules adopted by them, even with regard to privacy and the processing of personal data of users during browsing. This Privacy Policy does not apply to the websites of third parties. Our Website provides links to those websites only to assist users in searching and browsing and to facilitate the hypertext link on the Internet to other websites. The activation of the links does not involve any recommendation or identification for accessing and browsing on those websites, or any guarantee regarding their contents, services or goods supplied and sold by them to Internet users.
For further information on personal data processing, please visit the Data Protection Authority's website at the address www.garanteprivacy.it . For further information on the processing of data performed by Diana and/or Autovision Lifestyle S.R.L. please send an e-mail to customercare@lifestyle-bugatti.com
This Privacy Policy is regulated by Italian law and in particular by the Code on Personal Data Processing (Italian Legislative Decree 30 June 2003 no. 196) which regulates the processing of personal data - even held abroad - performed by anyone resident or based in Italy. The Code guarantees that the processing of personal data is performed in compliance with the rights and fundamental freedoms, as well as the dignity, of the interested party, with particular reference to confidentiality, personal identity and the right to protection of personal data.
The controllers may amend or simply update, in whole or in part, the Website's Privacy Policy, also in view of any change to the rules of law or regulations on the matter. Any amendments and updates to the Privacy Policy will be notified to users on the Homepage as soon as they are adopted and will be binding upon being published on the Website. We recommend, therefore, that you access this section regularly to check the publication of the most recent and updated Privacy Policy.
Every purchase is made extremely securely due to the use of the most advanced technological systems in the field of e-commerce and coding systems (SecureSocketLayer) that protect your personal data and credit card information from unauthorised accesses.
If payment is made by credit card, Consumers will be transferred to a secure website and the credit card details will be sent directly to BancaSella S.p.A., with registered headquarters in Biella (Italy), Piazza Gaudenzio Sella, 1 - 13900 Biella, registered at the Chamber of Commerce of Biella, VAT no. 02224410023), the operator that deals with payments on behalf of the Seller. The data provided will be sent securely, by encrypted transfer of the data using the 128 bit SSL system. That data is not accessible even by the Seller.
All transactions are controlled and managed by Banca Sella. During the check-out process, you may choose the credit card payment option, after which you only need to enter the requested details. The accepted credit cards are: VISA, MASTERCARD.
If you use the VISA circuit and you have the VBV (verified by Visa) option activated, you will momentarily be redirected to the page on which to enter the verification code. If you use the MASTERCARD circuit and you have the MASTERCARD SECURE CODE option activated, you will momentarily be redirected to the page on which to enter the verification code.
Payments via POSTEPAY and all top-up cards operating within the VISA ELECTRON circuit are also accepted.
Paypal is another completely secure online payment method that allows you to pay for the order by directly accessing your account. The details relating to your account and credit card will be managed directly by Paypal, which will simply provide us with an e-mail communication after the payment has been made.
With the Sofort Banking secure payment system, you can pay for your online purchase quickly and easily through a bank transfer paid directly from your online checking account.
You'll no longer need to make the transfer at a later point, in a different window on your browser, logging into your online bank account and having to manually enter the IBAN, the recipient’s data and the amount. The bank transfer will be ordered automatically and easily by confirming your regular home banking credentials.
It's possible to pay via Sofort only in the following coutries: Austria, Germany, Italy, Spain, Poland, Belgium, France, Swiss, Netherlands. The transaction can be placed only in Euros.
Sofort Banking is certified by the German TUV standard.
1. Once on the payment page, select Sofort and click on Place Order Now.
2. You will be redirected to the Sofort website, where you will be asked: - the name of the bank where you have your account from which you want to order the bank transfer - login credentials for your bank’s home banking portal (in the same way that you usually access your online account) - this information will not be saved in any way by Diana s.r.l or Sofort; this information serves only to order the transfer corresponding to your order from the bank, with the correct amount and the recipient's IBAN.
3. Complete payment by clicking on Pay.
Purchases and shipments are charged in the official currency of the destination country set out below:
Country
Local Currency
Austria
Euro
Belgium
Bosnia Herzegovina
Croatia
Denmark
Estonia
Finland
France
Germany
Greece
Ireland
Italy
Lithuania
Luxembourg
Moldova
Monaco
Netherlands
Poland
Portugal
United Kingdom
Pound
Czech Republic
Romania
Serbia
Slovakia
Slovenia
Important Notice : where the currency of the credit/debit card or other payment method is different from that in which the purchase is made, the final amount will be calculated and charged in the card currency by the respective issuer. The seller is not responsible for those charges and is unable to predict their amount. For further information, please contact your credit institution.
Welcome to the website lifestyle-bugatti.com, the online boutique of Autovision Lifestyle S.R.L..
Access and use of that website are activities regulated by these General Terms of Use. The Terms of Use govern access and use of the website; in order to purchase the products displayed, you must read, understand and accept these General Terms of Use. These General Terms of Use, together with the Terms of Sale, Terms for Exercising the Right of Return and the Privacy Policy are sources of information, including legal, for users.
This website (Website) is run and maintained by Diana s.r.l. (hereafter, the Manager) based in via San Daniele, 137/139 - 35038 Torreglia (PD), Economic & Administrative Index no. PD-366293, Tax Code and VAT No. 04152630283.
If you require assistance and/or information in relation to orders, shipments, returns of products purchased on the website, suggestions or other general information on the services provided, please contact us:
by e-mail customercare@lifestyle-bugatti.com telephone no. +39 049 8257981 or visit the section Contact Us
Additional legal information is found in the Terms of Sale , Right of Return and Privacy Policy sections of the Website.
These terms of use, together with the Terms of Sale, Privacy Policy, Conditions of Returns, and additional Terms of Shipment and Payment (jointly, the "Terms") regulate the use, access and utilisation of the Website and any other website or application that allows orders to be sent to the Manager for any product or service, including orders sent for each product or service offered on the Website. By accessing the Website, you accept the Terms and you are therefore required to read them and save their contents to your computer. The Manager notes that any failure to accept the Terms will prevent you from accessing/using the Website. The Manager also notes that the terms may be changed or updated from time to time and all changes will enter into force upon being published on the Website.
The Manager points out that the Terms do not affect your statutory rights under rules of Law. Consumers should contact consumer protection associations in order to protect their rights.
III
Any user wishing to provide news, information or details is exclusively liable for any incorrect or false contents or contents relating to third parties who have not provided their consent, also in cases of incorrect use of the same.
The Manager reserves every right and protection in order to remove or suspend access to the Website by users permanently or temporarily without prior notice in any situation where this is necessary, at the sole discretion of the Manager, without any liability towards the removed/suspended user.
As the Website contains hypertext links to other websites, the Manager, who does not perform monitoring or supervision of the linked websites, will not be liable in relation to their contents or terms of use. When using hypertext links, users should, for their own protection, read the Terms of Operation of the linked websites, since the Terms of Use of the Manager's Website do not extend to those linked websites.
Users interested in activating links to the Homepage and other publicly accessible web pages of the Website must contact the Manager at the following e-mail address: customercare@lifestyle-bugatti.com to obtain the necessary consent for the hypertext link. The Manager will be entitled to activate links free of charge or for a consideration exclusively subject to verifying the requirements of the applicant. Similarly, the Manager may prevent use of the Links at its sole discretion.
Access to and use of the Website, including reading the web pages, communicating with the Manager, possibly downloading information on products and purchasing the same on the Website are activities performed by our users exclusively for personal reasons unrelated to any commercial, business or professional activity.
By accessing the Website, therefore, Users are solely liable for that use of the website lifestyle-bugatti.com and its contents. The Manager, in fact, is not liable for any use of the Website and its contents by users that does not comply with existing rules of law, except in the case of the Manager's wilful intent and gross negligence. In particular, Users are solely liable for any communication of information or data that is incorrect or false or relates to third parties who have not provided their consent, also in view of any incorrect use of the same.
Material downloaded or otherwise obtained using the Website is at the choice and risk of the user; therefore, any liability for damage to computer systems/devices or losses of data resulting from use of the Website falls upon the user and may not, therefore, be attributed to the Manager. The Manager disclaims any liability for any damage deriving from the inaccessibility of services present on the Website and for damage caused, by way of example and without limitation, by viruses, malware, damaged files, errors, omissions, service interruptions, content deletions, problems related to the network, providers or telephone and/or electronic links, unauthorised accesses, alterations of data and the lack of and/or defective functioning of the users' electronic equipment.
Users are responsible for storing and correctly using their personal information, therein including the access credentials that enable access to the reserved services, as well as any harmful consequence or prejudice that may be caused to the Manager or to third parties as a result of any incorrect use, loss or theft of that information.
1. CHANGES TO TERMS OF USE
The Manager may change or simply update these General Terms of Use in whole or in part. The changes and updates of the General Terms of Use will be notified to users on the Homepage as soon as they are adopted and they will be binding upon being published on the Website in this section. Access and use of the Website require acceptance by users of these terms of use.
2. PRIVACY POLICY
Users should read the Privacy Policy page carefully in order to understand how lifestyle-bugatti.com collects and uses their personal data and for what purposes.
3. INTELLECTUAL PROPERTY RIGHTS
All Website contents, such as, by way of example but without limitation, works, images, photographs, dialogue, music, sounds and videos, documents, designs, figures, logos and any other material, in any form, posted on the Website, including menus, web pages, graphics, colours, outlines, tools, characters and design of the Website, diagrams, layouts, methods, processes, functions and software that form part of the Website, are protected by copyright and by any other intellectual property right of Autovision Lifestyle and the Manager. It is therefore prohibited to reproduce, in whole or in part, in any form, the Website or its contents, without the express consent in writing of Autovision Lifestyle and the Manager. Autovision Lifestyle and the Manager have the exclusive right to authorise or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of the Website and its contents. Any derogation must be expressed in writing.
With regard to use of the Website, users are only authorised to:
View the Website and its contents;
Complete only acts of temporary reproduction, without any economic value, considered transitory or accessory, and thus an integral and essential part of viewing that Website and its contents;
All other browsing operations on the Website that are performed only for legitimate use of the same and its contents.
It is strictly prohibited for users to make reproductions of the Website and its contents, in whole or in part, on any media.
The authors of the individual works published on the Website have the right to claim ownership of their works at any time and to object to any deformation or other modification of those works, including any act and/or damage caused to them, causing prejudice to their honour or reputation. Users undertake to respect the copyright of anything published on the Website. In addition, Users are not authorised to use, in any form and method, the contents of the Website and each individual work protected by copyright and by any other intellectual property right.
4. TRADEMARKS AND DOMAIN NAMES
The distinctive signs that characterise the products sold and shown on the Website, even if not offered for sale, are registered trademarks of their respective owners.
Any use of those trademarks not compliant with the law or any unauthorised use is prohibited and will be prosecuted.
5. EXCLUSION OF GUARANTEES
The Manager's liability in relation to use of the Website is restricted to the limits of applicable Law; the Manager does not, therefore, accept additional or further liability with respect to that provided by Law.
6. WARNING ON CONTENTS
The Manager has made all efforts to avoid any publication on the Website of contents that describe or represent scenes or situations of physical or psychological violence or those that, according to the common sensibility of Website users, may be deemed to violate civil beliefs, human rights and the dignity of people, in all its forms and expressions. The Manager is not liable for Website contents deemed to be inappropriate or not in line with universal sensibility.
Although the Manager has taken every precaution to ensure that the Website contents are correct and updated, it does not accept liability for any defects or incompleteness of anything published. The Manager does not provide any guarantee in relation to the continuity of the Website service or to its correct functioning
Customer Services will provide support at the following e-mail address: customercare@lifestyle-bugatti.com , where a colleague will assist you with a view to satisfying your requirements.
The Manager has adopted technical and organisational measures to safeguard the security of its Website services and the integrity of data relating to traffic and electronic communications from forms of use or cognition that are not permitted, as well as to avoid risks of dispersion, destruction and loss of confidential and other data and information, relating to its users, present on the “lifestyle-bugatti.com”, website, or any unauthorised access, or access not compliant with the rules of law, to that data and information.
7. DATA PROTECTION
The Manager guarantees the processing of users' data as explained in the Privacy Policy page of the Website.
8. CAUSES OF FORCE MAJEURE
The Manager will not be liable for any delays or omissions in responding to users or fulfilling its obligations in accordance with these Terms if the delay or omission arises from causes not attributable to it.
9. APPLICABLE LAW AND DISPUTE RESOLUTION
These General Terms of Use are regulated by Italian Law. In the event of disputes arising from the General Terms of Use between the Manager and each of its end users, the Manager guarantees the full acknowledgement and acceptance of the conciliation service RisolviOnline. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Chamber of Commerce of Milan, which enables satisfactory agreements to be reached, amicably and securely, via the Internet. For further information on the Risolvionline.com regulation or to send a conciliation request, please visit RisolviOnline.com .
Date of publication on website and entry into force 14/04/2015.
The offer and sale of products on “lifestyle-bugatti.com” (the Website) are regulated by these terms of sale. The purchased products are sold only to consumers, with the exclusion of any sales to professionals, as identified in point B of these terms. The products are sold by Diana s.r.l. (the Seller) based in via San Daniele, 137/139 - 35038 Torreglia (PD), Economic & Administrative Index no. PD-366293, Tax Code and VAT number 04152630283.
Users can obtain information in the customer services area or, for any other information requirement, contact Customer Care at the following addresses:
email customercare@lifestyle-bugatti.com Mandatory telephone no. +39 049 8257981 in the Contact Us section Or in the Right of Return section
These terms of sale apply to the purchase of “Bugatti” branded products (hereafter “Products”) via the e-commerce website lifestyle-bugatti.com hereafter, the “Website”) by users qualified as “Consumers”.
These terms, therefore, regulate purchases of products placed on sale on the Website in line with the provisions of Part III, Title III, Chapter 1 of the Italian Consumer Code, Italian Legislative Decree no. 206/2005 as amended by Italian Legislative Decree no. 21/2014 and Italian Legislative Decree no. 70/2003 in relation to e-contracts. For the purposes of these terms, "consumer" means any person making a purchase for purposes unrelated to the business or commercial activity they perform. For the purposes of these terms, "professional" means any individual or legal entity, or partnership, entering into a contract in the exercise of their autonomous professional and business activity. The website, owned by Autovision Lifestyle S.R.L. with registered headquarters in Viale Gerard Richard Gumpert, 1 - 37137 Verona (VR) (hereafter “Owner”), is run by the company Diana s.r.l. based in via San Daniele, 137/139 - 35038 Torreglia (PD), Economic & Administrative Index no. PD-366293, Tax Code and VAT No. 04152630283. Diana S.r.l deals with the sale of products via the Website on behalf of the Owner. Purchases of products made via the Website will therefore have, as parties, Diana S.r.L, as seller (hereafter “Seller”) and the person purchasing one or more Products for purposes unrelated to their business, commercial, craft or professional activity, as purchaser (hereafter, "Consumer"); the Seller and the Consumer will hereafter be indicated jointly as “Parties”. The Owner, therefore, is not a party to these General Terms of Sale but holds the rights over the names and domain of the website, the Logos and trademarks relating to the Products presented on the website, as well as the copyright over the contents of the Website.
The General Terms of Sale do not regulate the supply of services or sale of Products by entities other than the Seller that are present on the Website via links, banners or other hypertext links. Users are responsible for verifying the terms of sale, prior to sending orders and purchasing Products and services from entities other than the Seller. The Seller is not responsible for the supply of services by third parties other than the Seller or the conclusion of e-commerce operations between Website users and third parties.
The contract is finalised via the Internet by customers accessing the website “lifestyle-bugatti.com” and completing the purchase procedures provided therein. Each purchase is regulated by the General Terms of Sale in the version published on the website when the order is sent by the Consumer. Consumers must read all information provided by the Seller prior to finalising the purchase and particularly these General Terms of Sale which they will accept by placing a tick in the appropriate box. Consumers will receive from the Seller a communication by e-mail confirming receipt of the order, therein including an indication of the methods for downloading and saving a copy of these General Terms of Sale in accordance with Article 51, Paragraph 1 of Italian Legislative Decree no. 206/2005, amended by Italian Legislative Decree no. 21/2014. Consumers, prior to finalising the contract, must also read the information relating to the characteristics of the goods offered for sale and identified by the current product specifications. Therefore, prior to finalising the purchase by way of the virtual shopping cart, using the “proceed to checkout” function, which generates the “Payment Obligation”, the Seller will provide to Consumers the following information:
Total price of the goods including taxes;
Specification of the shipping costs and any other charge;
Payment methods;
Existence of guarantees for the purchased goods;
Date by which the Seller will proceed to deliver the goods;
Methods, terms and procedures for exercising the right of return (Art. 6), as well as the standard return form and information in relation to the costs of returning Products;
Existence of the legal guarantee of conformity for the purchased Products;
Terms of after-sales support provided by the Seller.
The presentation of the Products on the Website, not binding for the Seller, represents a simple invitation to Consumers to enter into a contractual purchase offer and not an offer to the public. The purchase order sent by Consumers to the Seller via the Website has the value of a contractual offer and is regulated by these General Terms of Sale, which are an integral part of that offer and which Consumers, by sending orders to the Seller, are required to accept in full and without any reserve. In order to make purchases via the Website, Consumers must be adults (18 and above) and must have capacity to act, requirements that the Consumers declare to possess. Consumers will exclusively bear any costs of internet connection to the website, therein including telephone costs, in line with the rates applied by the operator chosen by those Consumers. The sale contract is finalised only upon confirmation of receipt of the order and there is, therefore, no provision for automatic acceptance of the same. Therefore, the contract is finalised only upon the transmission of an e-mail by which the Seller confirms that the ordered Products are available, indicating the price of the goods purchased, the shipping costs and the delivery address to which the product will be sent. The Seller will proceed to indicate the link at which Consumers can print and save a copy of these General Terms of Sale. Consumers, having received the e-mail, must check the accuracy of their personal data indicated in the order confirmation and, where necessary, communicate to the Seller any errors identified. The Seller, when offering its Products, will specify clearly, transparently and comprehensively the characteristics of the goods, it being understood that the photographs of the Products published on the website are only representative and do not, therefore, constitute a binding contractual element.
The website allows for operations in the Italian, English, French and German language.
Purchase requests originating from countries not included among those listed in the Shipment section cannot be accepted.
Where the connection to the website is lost, your selection of items may also be lost. In that case, you will need to select the products again: the Seller will not be liable for any unavailability of the product that occurs during the time required to repeat the selection.
Customers intending to make a purchase order for one or more Products on “lifestyle-bugatti.com”, in order to enter into the Purchase Contract must complete the order form electronically and send it online, following the instructions.
The transmission of an order for the first time may generate the request/offer by the Seller of registration to the Website with consequent requirement for Consumers to complete some mandatory fields on the order form. The Seller may also ask Customers to use some identification codes, passwords and other tools in order to access some areas of the Website, such as the Personal Account section ("Protected Access"). When following that procedure, Consumers must be aware of their own liability for protecting the Protected Access confidentiality. Consumers are required to comply with all instructions relating to security and/or the recommendations to be imparted and to inform the Seller immediately where they become aware of or suspect unauthorised use of the Protected Access. Without prejudice to the rights and remedies provided by law, the Seller reserves the right to suspend access to the Website “lifestyle-bugatti.com”, where that measure becomes necessary to safeguard the Website itself. The order form contains a reference to these General Terms of Sale and to the Information on the Right of Return, Shipment, Payment and Privacy Policy as well as a summary of the information on the basic characteristics of each ordered product and the respective price and accepted payment methods.
Before proceeding to purchase the Products by sending the order form, Consumers are required to read carefully the General Terms of Sale and the Information on the Right of Return, Shipment, Payment and Privacy Policy; all that information is present on the Website and can be printed, saved or reproduced as a copy for personal use.
Before sending the order form, Consumers may identify and correct any data entry errors. By sending the order form, Consumers declare to have understood and accepted the content of the same, as well as the General Terms of Sale, the Terms of Use, the Privacy Policy and the rules on the Right of Return, Shipment and Payment Methods. Any failure to accept those contents in full will lead to the order being rejected.
The Seller, having received the order form online, subject to verifying the accuracy of the data relating to the order, will proceed to communicate its acceptance to the Consumer. The contract is finalised when the Products have been accepted for delivery by a courier appointed by the Seller and therefore after payment has been received for the price of the Products.
The order form will be archived in the database of the Seller and the Owner or on its behalf for the period of time necessary to process the order and in any case for the time required by law. Consumers may view the orders made by accessing their profiles and consulting the appropriate section.
The Seller reserves the right not to process purchase orders that are incomplete or incorrect, that do not give sufficient guarantees of solvency or when the Products are unavailable. In those cases, the Seller will proceed to inform the Consumer by e-mail. Where the Products presented on the Website are no longer available or on sale at the time of the last access to the Website or the transmission of the order form, the Seller will communicate to the Customer, promptly and in any case within 14 (fourteen) days commencing from the day after that on which the order was sent, any unavailability of the ordered Products. Where the order form has been sent and the price paid, the Seller will proceed to reimburse the respective sum, without any further additional allowance or compensation.
Once the contract is finalised, the Seller will send to the Customer, by e-mail, a purchase order receipt, which will set out the information already contained in the order form, information relating to the basic characteristics of the product and a detailed indication of the price and payment methods.
The prices of the Products are subject to updates. Customers are required to verify the final sale price prior to sending the respective order form.
All prices indicated on the Website refer only to the Product and include VAT percentages. In countries where value added tax is not applied, the final price will correspond to the amount of the product shown by the Website without any right by the Customer to obtain the subtraction of the tax. The prices do not include shipping costs and customs charges. Customers will find further information in the “Shipment” section.
The price of the Products is that indicated on the Website when the Consumer sends the order. The Seller will make every effort to ensure that information relating to the prices indicated on the Website is correct. However, as system errors may mean that prices are indicated incorrectly, this is without prejudice to the right of the Seller to refuse the order; where the correct price of the Product is less than that indicated on the Website, the Customer will be charged the lower price. Where the correct price of a Product is higher than that shown on the Website, the Seller reserves the right to contact the Customer, suggesting that the purchase process be repeated at the higher price. Where this is not possible, the order will be cancelled.
The Seller reserves the right to change the prices of the Products listed on the Website at any time and without prior notice but those changes will not be applied to Products for which a Purchase Confirmation has already been sent.
The Seller notes that, in some countries, there are additional customs duties to be paid to the local and regulatory authorities for imports. Customs duties and import taxes are not included in the sale price and will therefore be charged to the Consumer. Consumers should contact their local customs office for further information prior to sending the order. The Seller, in addition, notes that the regulations in force in the destination country of the Products must be complied with and it will not, therefore, be liable for any breach of those laws by the Consumer.
Only original Products are sold on the Website.
The basic characteristics of the Products on the Website are presented in each product specification. The images and colours of the Products on sale on the Website may, however, not correspond exactly to the actual Products.
The Products are equipped with an identification tag attached with a disposable seal and a serial number. In order to exercise the right of return, the tag and seal must not have been removed. The Seller, in the event of the Consumer exercising the right of return, is entitled not to accept the return of Products without the tag/seal or that have been altered in their basic and qualitative characteristics or that have been damaged.
As regards any damage caused by defects of the Products, the Provisions set out in European Directive 85/374/EEC and Italian Legislative Decree no. 206/2005 (Consumer Code) shall apply.
The payment methods of the price of the Products and respective shipping and delivery costs are indicated in the order form and constitute an integral part of these Terms of Sale.
Further information relating to the accepted payment methods and on any additional detail concerning prices and costs charged is found in the Payment section.
Payments in the currency of the delivery country indicated by the Consumer in the Payment section are accepted.
Where the payment of the price is made by credit card, the financial information (for example, credit/debit card number or expiry date) will be sent, by encrypted protocol, to Banca Sella or to other banks which provide the respective distance electronic payment services, without the possibility of third parties accessing it in any way. That information, in addition, will never be used by the Seller, except to complete the procedures relating to the purchase for which it has been provided and to issue the respective refunds in the event of any Product returns, following the exercise of the right of return, or where it is necessary to prevent, or to report to the Judicial Authority, the commission of fraud on the Website. The price for the purchase of the Products and shipping costs, as indicated in the order form, will be charged at the time of the purchase.
The Seller will not be liable for fees that may be applied by the issuer institution or by the bank responsible for processing the credit/debit card payment as a consequence of the Consumer's order
Where the credit/debit card or payment processing does not allow payments in the same currency as the price indicated on the Website, the final price may be charged in the currency of your credit/debit card or the account of the Consumer. That price, calculated and charged by the issuer institution of the credit/debit card or by the bank or by the institution responsible for payment processing, shall not determine for the Seller any indemnity or compensation obligation.
The Seller will grant an assignment to a courier to deliver the Products. Where the Consumer is in the phase of sending an order, the Delivery Service by courier will be offered when accessing the page for entering the delivery address. Orders will be sent to the delivery address indicated on the order form. The Seller may not be held liable where the indicated delivery address is incorrect or incomplete. Please note that there are restrictions on the locations to which the delivery of Products purchased on the Website may be sent.
When the Customer selects the preferred delivery method from the available options, the order, if accepted by the Seller, will then be processed by the Seller. The estimated delivery timescales will commence from the date upon which the order is accepted by the courier.
Ownership of the Products is transferred at the date of receipt by the Seller of full payment.
Consumers are entitled to withdraw from the contract entered into with the Seller, without any penalty and without specifying the reasons, within 14 (fourteen) working days commencing from the day of receipt of the Products purchased on “lifestyle-bugatti.com”, or from the date on which the last product was delivered, in the case of a purchase of several Products in a single order but delivered separately.
To withdraw from the contract, the Customer must proceed with the following:
On the Website, access the section relating to orders made and complete the return form, sending it to the Seller online, checking that all conditions set out in point G 6 have been respected;;
Return the Products to the Seller, delivering them to the courier for shipment, in accordance with the methods indicated in the paragraphs below, within 14 (fourteen) working days commencing from receipt of the Products;
Await confirmation of acceptance of the return by the Seller and the consequent refund.
The costs of returning the purchased Products are borne by the Seller.
Where Consumers opt to use a shipment different to that indicated by the Seller in the return form, they must personally pay the costs of return. In that case, all liability in the event of loss or damage to the Products during transportation shall be held by the Consumers.
The Right of Return - in addition to compliance with the terms and methods described in the above points - is understood to be exercised correctly also where the following terms have been respected:
The return form must be correctly completed and sent to the Seller within fourteen (14) working days from receipt of the Products;
The seal must be intact; any removal of it will prevent the return being accepted;
The Products must not have been used, worn, washed or damaged;
The identification tag must still be attached to the Products with the disposable seal which constitutes an integral part of the goods;
The Products must be returned in their original packaging;
The returned Products must be sent to the shipping agent within fourteen (14) working days commencing from the date on which the Consumer received the Products.
Where the Right of Return has been exercised in accordance with the methods and terms indicated, the Seller will proceed to refund any sums already collected for the purchase of the Products in line with the methods and terms provided.
The sums will be refunded as soon as possible; in any case, the refund will be provided within 30 (thirty) days from the date on which the Seller receives the goods at its warehouse and subject to verifying the correct completion of the return procedure.
Where the methods and terms for exercising the right of return are not respected, as specified in this paragraph, Consumers will not be entitled to the refund of the sums already paid to the Seller; however, they may obtain, at their own cost, the Products in the condition in which they were returned. Otherwise, the Seller may retain the Products, in addition to the sums already paid for their purchase.
After the return of the Products, the Seller will proceed to make the necessary assessments in relation to the conformity of the same with the terms and conditions indicated in the Right of Return section. Where the verifications have a positive outcome, the Seller will proceed to send to the Customer, by e-mail, the respective confirmation of acceptance of the Products as returned.
Whatever payment method is used by the Customer, the refund will be activated by the Seller, as soon as possible and in any case within 30 (thirty) days from the date of receipt of the return, subject to verifying the correct completion of the respective procedure and acceptance of the returned Products.
Where the recipient of the Products indicated in the order form and the person paying the sums due for their purchase are not the same, the refund of what has been paid, in the event of exercising the right of return, will be made by the Seller to the person who made the payment.
The value date of the refund is the same as the charge; as a result, no financial loss will be generated.
Consumers can obtain information on the processing of personal data by accessing the Privacy Policy.
The sale contract entered into between the Seller and the Consumer will be regulated by Italian law with the exclusion of the United Nations Convention on Contracts for International Sales of Goods – Convention of Vienna of 1980. Every sale contract entered into between the Seller and the Consumer in accordance with these General Terms of Sale will be regulated and interpreted in compliance with Italian laws and in particular Italian Legislative Decree 6 September 2005 no. 206, “Consumer Code” with specific reference to the regulations in relation to distance contracts and by Italian Legislative Decree 9 April 2003, no. 70 on those aspects concerning e-commerce. In any case, this is without prejudice to any rights that may be granted to Consumers by mandatory provisions of laws in force in their own State.
In the event of disputes between the Seller and the Consumer arising from the conclusion, interpretation and implementation of the contract, the Seller guarantees its full acknowledgement and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Chamber of Commerce of Milan, which enables satisfactory agreements to be reached, with a neutral and competent conciliator, amicably and securely, via the Internet. For further information on the Risolvionline.com regulation, Customers should refer to the website RisolviOnline.com .
Where the aforementioned conciliation attempt is not accepted, or where the attempt at conciliation is unsuccessful, the dispute will be passed over exclusively to the Court of Padua, except where that provision is not applied due to mandatory rules of law in force in the country of residence of the Consumer.
The General Terms of Sale may be changed, also in view of any regulatory changes. The new General Terms of Sale will be effective from the date of publication on the Website.
Customers can request any information from our support services: by contacting Customer Services It is also possible to contact the Seller by e-mail at the following e-mail address: customercare@lifestyle-bugatti.com .
Where Consumers are not satisfied with the purchased Product, they may exercise the right of withdrawal within 14 working days from receipt of the shipment (the working days begin to be calculated based upon the proof of delivery). The products must be returned intact and with the special guarantee seals applied to each garment.
Consumers may exercise the right of withdrawal only in compliance with these simple conditions in order to obtain a refund of the amount paid for the purchase:
The request for return must be received by our Customer Care Department by and not beyond the fourteenth working day from the date of delivery. If the communication is not received within that period, the request will be rejected.
The products must be returned in a single shipment and, if possible, inside the original packaging in which they were delivered.
The products must be returned intact and they must not have been used or damaged.
The products must be returned together with the guarantee seal showing the serial number. Please do not, therefore, remove the guarantee seal when trying on garments: products returned without that seal will not be accepted.
If you are a registered user, simply enter your private area and follow the guided process.
Your return request will be notified to our Customer Care Department, which will decide whether or not to authorise it: the authorisation will be confirmed to you by e-mail. You will be contacted by our Customer Care Department in order to arrange a date and location for collection of the Product
Upon receipt of the return, our Quality Control team will assess the condition of the returned products and will manage your request and issue any refund. If you are a registered user, each activity will be notified to you by e-mail and you can monitor it simultaneously by accessing your private area.
In compliance with all the listed conditions, lifestyle-bugatti.com will refund the full price of the purchased products to you or, if you prefer, it will generate a credit that you can use on the website for your next purchase.
Returns will be sent to the following address:
Diana Corp. Via San Daniele 137/139 Torreglia (PD) ITALY
If you are not registered, click here to return a product .
Where the aforementioned conditions are not respected or the returned products are found to be damaged or used, lifestyle-bugatti.com reserves the right to reject the return. In this case, you may opt to receive the purchased products again, bearing the costs for their shipment. You will not then be able to refuse the shipment sent.
Returns of orders originating from countries other than those to which they were delivered will not be accepted.
The refund of the total price for the products will be made by and not beyond 30 (thirty) days from the date of receipt of the shipment. The refund timescale varies depending on the payment method used by you and more specifically:
Credit card : the technical time to obtain the refund depends upon the credit institution that issued your card. The value date of the refund will be the same as the date of the charge.
Paypal : the refund will be made directly to your Paypal account and will be visible in a couple of days. Paypal itself will send you a communication certifying the refund.
Please note : If the item to be returned was purchased in a currency other than local currency, any refund will be made in the purchase currency. Due to fluctuations of the exchange rates, the refunded sum may be higher or lower than the price initially paid.
In addition to the possibility of requesting a refund, you may also request a voucher for the value of the returned products; you must use it within one year from the purchase.
The delivery times start from the date of shipment, on which the courier is appointed by the Seller, rather than the date of sending the order. The delivery times are only indicative and depend upon acceptance and approval of the order. In some countries, deliveries may take longer than expected due to customs clearance procedures in relation to the order. Please obtain information on the customs duties in the destination country.
The delivery times only include working days and exclude public holidays.
The Website should automatically identify the country from which you are connecting; if not, we list below the Countries to which we ship:
Cost
Delivery Times
Free
2 – 3 working days
Lituania
The delivery times indicated refer to working days.
Orders are scheduled to arrive between the hours of 8am and 6pm Italian local time.
Important Notice : deliveries are not sent to shipping companies or post office boxes.
You can change the country to which you wish your order to be sent by clicking on the shipment link. The order must be made directly from the Website of the country to which it will be delivered. Only for Italy, the Website is not authorised to ship to Livigno, Campione d'Italia, S. Marino and the Vatican City.
Customer Service
Bugatti News
Follow Us:
AUTOVISION LIFESTYLE S.r.l - VIALE G.R. GUMPERT, 1 - 37137 VERONA - PARTITA IVA e CF 04286860236
This memorable digital experience is proudly provided by Diana
Editorial Director:
Roberto Rossi Gandolfi
Editor:
Marco Cresci
Contributors:
Alex Vaccani Enrico Longo Thomas Malvica Kate Mitchell Doris Urban Frank Bushell Kerstin Scott Moore
Be among the first to receive exclusive news about the latest collections, new e-store arrivals and special events.